Qnet Group Ltd

General Courses

Contact Centre

• Customer Service Training
• Offering Products and Services Training
• Chasing payments or debt collecting by the telephone and correspondance

HRM Topics

• Job Descriptions
• Equal Opportunities
• Interview Techniques

OCR and CABWI NVQ Training

• Administration NVQ Level 1, 2, 3 & 4
• Competence Award in Working Safety
• Advanced Modern Apprenticeship

IT Training

• Operating Information Technolgy
• Mircosoft Outlook
• Emails, Attachments and Signature

Health and Safety

• Competence Aware in Manual Handling
• Competence Award in Risk Assessments
• ICT Health and Safety Passport

Management Training

• Presentaion Skills
• Competence Award in Risk Assessments
• Communicate Effectively

Personal Development

Customer Services

• Customer Service Standards
• Customer Care
• Complaints

Employee

• Telephone Training
• Data Protection Training
• Stress Management

Team Leader

• Team Monitoring
• Team Building
• Supervior Skills

Management

• Assertive Training
• Organisational Skills
• Client Meetings & Appointments

HRM

• Grievance Procedure
• Appraisals and Reviews
• Employment Law

Training in the Workplace

• Office Information & Communications
• Anger awareness
• Interpersonal Skills

HRM Strategic Health and Safety

• Risk Assessments
• Appointed Person for First Aid
• Appointed Person for Fire Attendant

Procedure Training

• Quality Policy and Procedures
• HRM Procedures
• Data Protection Policy and Procedures

IT Courses

• Computers for Beginners Level 1
• Customer Service for ICT Professionals
• Access Level 1,2 & 3
• Excel Level 1 2, & 3
• Word Level 1 2, & 3
• Photoshop Level 1 2, & 3
• Dreamweaver Level 1 2, & 3

Health & Safety

Health & Safety Office Staff

• H & S Induction for Office Staff
• Appointed Person For First Aid
• Management of Fire Safety

Health & Safety Areas

• Hygiene, Health and the Environment
• Manual Handling
• H & S and Using Company Vehicles

Management of Health & Safety

• Manage H & S in the workplace
• Manage H & S on site
• Protecting the Public

Risk Assessments

• Legal Requirements and Risk Assessments
• Control of Substances Hazardous to Health (COSHH) Risk Assessments
• NRASWA Risk Assessments

Health & Safety - National Qualifications

• Competence Award in Working Safely
• Competence Award in Managing Safety Investigation
• Competence Award in Environmental Safety

Health & Safety areas of work

• Site workers
• ICT workers
• Operators

NRASWA New Roads and Street Works Act

• Unit 1 Location and avoidance of underground apparatus
• Unit 2 Signing, Guarding and Lighting
• Unit 3 Excavation in the highway