Qnet Group Ltd

Network Services

Network Construction

Network Maintenance

Fibre Services

Wireless Services

Business & Residental Services

These services are designed to make life easier for both business and residential customers. The services in this category are designed to utilise the large fleet of vehicles and workforce at Qnet SS’s disposal.

Businesses can use Qnet SS to provide these services for them through subcontracting. This will allow businesses to add value to their business without having to deal with the issues that these services can supply including hiring staff and the subsequent issues regarding payroll and HR and buying equipment – this could range form a mobile phone or a laptop through to a company vehicle.

Residential users can utilise these services as it will provide them with a hassle free solution when it comes to changing the electronics within their house, this will be a good solution for technophobes, the elderly or the busy professional.

Installations

Qnet SS engineers can install a wide range of electronic brown goods including cable TV solutions, ICT solutions for businesses and IT and communications products for Residential customers.

Service & Maintenance

Our engineers can fault find and repair electronics goods. One off call or annual contracts can be set up for this service.

Upgrade Services

This is applicable to TV’s and PC’s. Existing subscriptions can be upgraded to receive a wider variety of options and offer an increased service.

Delivery (see also Supply Chain Services)

Utilising our nationwide spread of vehicles, we can deliver bulky goods to any UK destination. Our fleet can be used to deliver large, heavy and cumbersome electronics goods direct to customers homes.

Supply Chain Services

These services are designed to utilise the number of locations and the fleet of vehicles that Qnet has. These services will meet the growing trends concerning globalisation and philosophies such as JIT systems.

Warehousing

Qnet's locations around the UK can be used by companies as storage for raw materials, spare parts or finished products. The number of locations means that a business can always have materials close to its customers. This will result in quicker deliveries and faster resolution of problems which will equate to better customer service for the customer.

Transport

Distribution & Delivery

Qnet vehicles can be used to distribute a wide range of items. This could be used by businesses transferring materials from site to site or to deliver products direct to customers. The range of vehicles in the fleet means that objects of almost any size can be transported.

Reverse Logistics

This provides an excellent, hassle free service for both business and residential customers. This concerns the return of unwanted, faulty and incorrectly ordered goods to manufacturers and suppliers.

Recycling

With increased levels of Corporate Social Responsibility and WEEE legislation, throwing out electrical equipment is no longer an option. Qnet can provide a service to collect and then correctly dispose of any equipment that can be recycled.

Call Centre Services

The call centre services offered will utilise the staff located at Qnet Head Office. The services provided here are aimed at supplying businesses with an opportunity to have a large call centre workforce undertaking a variety of tasks and services on their behalf. This is attractive because of the relative expense of setting up these services internally. The issues of recruitment, training, HR, employee turnover and equipment purchase can all be avoided

Inbound Call Handling

Qnet SS can answer any calls that your customers make to a business, these calls will be professionally answered and dealt with quickly and effectively. This could include help desk queries from customers.

Outbound Call Handling

Qnet SS can perform outbound services for businesses which could include things such as market research, sales calls or courtesy calls to customers.

Help / Support Desk

We can provide a Help or support desk for ICT related issues concerning your business, this service offers you peace of mind and our ICT experts will quickly diagnose your problem and our calls are only charged at local rate.

Sales Order Processing

We realise that all sales order processing can be a time consuming task for your business. Let our experienced staff handle your sales orders. We have built up vast experience of this process and have all the requisite software tools to ensure we carry out this service fully. Our staff can deal with sales order processing. This could typically be for sales orders from online shops.

Communication handling

From our office we can deal with all the communications sent to your business. We can handle faxes, letters, emails and SMS’s. We can then deal with all these communications accordingly depending on your requirements.